SPOC is where your team does its work. Chats, Topics, tasks, Bundles and GPS check-ins all live in one workspace, so nothing gets lost in personal chats. Use SPOC for work and keep WhatsApp for family and friends.

SPOC is available on Android, iPhone and the web.

Download SPOC and sign up with your phone number.

A workspace is your company’s home on SPOC. It holds your team’s chats, calls, Topics, tasks, Bundles and check-ins, and SPOC AI connects all of it. Everything shared in a workspace belongs to the business, not to anyone’s personal phone. You can be part of more than one workspace.

Create a workspace for your business, then invite your team. The person who creates a workspace becomes its admin.

If you are part of more than one workspace, you can switch between them anytime. Each workspace keeps its own chats, calls, Topics, tasks and files.

Join your company’s workspace using an invite link or a phone number invite.

If an invite link doesn’t work, ask your admin for a new one.

You can join a workspace with a link, a code or a QR code. Whichever you use, a Creator or Moderator must approve your request before you can join.

To reset the joining link, go to the invite permissions section.

Every person in a workspace has a role. SPOC has four roles:

• Creator: Usually the business owner or a manager of the workspace. The Creator is responsible for all the workspace settings.
• Moderator: Usually a manager or a team lead. A Moderator has almost all the access a Creator has, with a few exceptions.
• Employee: Usually a team member. Employees can only add guests to the workspace.
• Guest: Usually a vendor, supplier or contractor you work with. Guests have limited access to the workspace.

The Creator is responsible for the workspace. A Creator can:

• Add Moderators. The Creator is the only person who can add Moderators to the workspace.
• Reset the joining link. If the workspace joining link is shared with people who should not have it, the Creator can reset it.
• Set invite permissions. The Creator decides who a Moderator, Employee or Guest can invite.
• Access archived members’ data. The Creator can download the data of archived members, meaning people who have left the workspace.
• Manage AI credits and storage. The Creator can manage and track the workspace’s AI credits and storage.

A Moderator helps the Creator run the workspace. A Moderator can:

• Approve requests. Approve requests to add people to the workspace or remove them.
• Manage users. Manage the people in the workspace.
• Track activity. Track the workspace’s activity logs.
• Manage AI credits and storage. Manage the workspace’s AI credits and storage.

You can change a person’s role at any time.

• To make someone a Moderator, first add them as an Employee.
• An Employee can be made a Moderator.

Chats are for everyday conversations with a teammate or a group in your workspace.

You can chat only with people in your workspace.

Message a teammate, or create a group chat.

Share photos, videos and documents in any chat or Topic.

Sending several files for the same job? Use a Bundle to keep them together.

Pin an important message, such as an approval or an instruction, to the top of a chat so no one has to scroll to find it. You can pin up to 3 messages in a chat.

If 3 messages are already pinned, unpin one before you pin a new message.

Find messages, files and people without scrolling through chats.

Search queries can be up to 500 characters.

Check in when you reach a site, meet a client or finish a job.

The GPS camera needs access to your camera and location. SPOC asks for this the first time you use it.

A Secure group protects the messages shared in it, just like Secure files. In a Secure group, people cannot copy or forward messages, and screenshots and screen recording are blocked. Use a Secure group for conversations that must stay private, such as pricing or contracts.

Create a Secure group when the conversation needs extra protection.

Secure files lets you send images and files that cannot be captured. Screenshots and screen recording are blocked, which keeps sensitive work such as pricing or contracts safe.

Turn on Secure files before you send an image or file.

A Bundle is like a folder that lives in your chat. It lets you send different types of files together as one package: photos, videos, PDFs and documents. This makes it easier to send files together.

Use Bundles for quotations with photos, site reports, catalogues and project handovers.

Choose your files, name the Bundle and send it to a chat or Topic.

Each file in a Bundle follows the chat attachment limit for its file type. For example, a PDF can be up to 100 MB.

Every Bundle is saved in the chat, group or Topic it was sent to, so you never need to ask, “Can you send that again?” You can find Bundles easily in the chat info or group info section.

Voice calls let you talk to your team on SPOC.

On Android and iPhone, you can start a voice call in two ways:

• From a chat: Tap the call icon in the chat window.
• From the Calls section: Open the Calls section, pick a contact from the workspace and start the call.

Video calls let you see and talk to your team on SPOC. A video call can have up to 8 people.

On Android and iPhone, you can start a video call in two ways:

• From a chat: Tap the call icon in the chat window.
• From the Calls section: Open the Calls section, pick a contact from the workspace and start the call.

Schedule a meeting in advance, so everyone knows when to join.

Your scheduled call appears in the Scheduled section and in the My Work section of the app.

Anyone can join a call on SPOC through a link. They only need to add their name to join.

Yes. You can also join a meeting from a desktop or mobile browser.

Anyone can create a meeting link.

Tasks turn instructions into clear jobs with a name next to each one. Instead of a message getting lost in a chat, you assign a task to someone in your workspace, so everyone knows who is doing what.

Tasks in SPOC are built into the chat window, so they are part of the conversation. You can also add tasks in groups. View and track them from the chat or from the group info section.

Assign a task to anyone in your workspace. They are notified straight away.

Write tasks as actions, for example: Send revised quote to Mehta & Sons. Task titles can be up to 150 characters.

Turn an instruction in a chat or Topic into a task, so it doesn’t get lost in the conversation.

Track all your tasks from the My Work section. Open Tasks to see the tasks assigned to you and the tasks you are following, along with their status.

A task on SPOC is always in one of four states:

• Open: The task has been assigned.
• Acknowledged: The person it is assigned to has picked up the task. This lets you know when it has been picked up.
• Overdue: The task is past its due date and is not done yet.
• Done: The task is finished.

Mark a task as done when it is finished, so everyone can see it is complete.

SPOC has three types of drives:

• Chat files: The easiest way to find every file you have received in your chats.
• My Drive: Your own space for work files.
• Shared Drives: Spaces shared with your team, so everyone works from the same files instead of searching through chats.

You can move files from Chat files to My Drive or a Shared Drive.

Chat files makes it easier to find the files you have received in your chats, so you do not have to scroll through conversations to look for them. You can move any file from Chat files to My Drive or a Shared Drive to keep it in a permanent place.

SPOC has AI-enabled search for your files, so you can find a file quickly. It actively tags your media and files, which helps the right file turn up when you search.

Organise your files into folders in My Drive or a Shared Drive. Folders can go up to 3 levels deep.

Shared Drive names can be up to 128 characters.

Upload files to My Drive or a Shared Drive. Each file can be up to 4 GB.

Move a file from Chat files to My Drive or a Shared Drive to keep it in a permanent place.

A Shared Drive is a central file repository for your team. You can quickly create a Shared Drive, then add members or files to it. Anyone who is part of a Shared Drive can add or remove files and folders.

A Shared Drive has two roles, Creator and Contributor. Both roles can add and remove files and folders.

• Creator: Owns the Shared Drive.
• Contributor: Works in the Shared Drive and can add and remove files and folders.

Ownership stays with the Creator. If the Creator leaves, ownership passes to the next available moderator or employee.

Create a Shared Drive, then add the people and files your team needs.

Shared Drive names can be up to 128 characters.

Set a reminder so you do not forget something important.

On Android and iPhone, you can set a reminder in two ways:

• From the My Work section: Open the My Work section and add a reminder.
• From a message: Tap and hold a message, then tap Add reminder.

• Files per message: up to 10.
• Files per conversation: up to 20.
• Total size per message: up to 50 MB.
• Total size per conversation: up to 200 MB.
• Images: up to 20 MB each.
• Documents: up to 50 MB each.
• Text files: up to 3 MB each.

Some file types may have extra limits.

• Documents: PDF, DOCX, RTF, HTML
• Spreadsheets: XLSX, CSV, TSV
• Presentations: PPTX
• Text and data: TXT, Markdown (MD), XML, JSON

• Audio transcription: recordings up to 10 minutes.
• Conversation intelligence: conversations from the last 90 days.
• Search: queries up to 500 characters.

• Phone numbers must have 8 to 15 digits.
• You can sync up to 5,000 contacts at a time.

• Task titles: up to 150 characters.
• Topic names: up to 100 characters.
• Profile names: up to 50 characters.
• Shared Drive names: up to 128 characters.

• Message length: up to 65,536 characters.
• Media captions: up to 1,024 characters.
• Media per send: up to 10 photos or videos.
• Pinned messages: up to 3 per chat, for 24 hours, 7 days or 30 days.
• Messages you can select at once: up to 100.

• File uploads: up to 4 GB per file.
• Folders: up to 3 levels deep in My Drive and Shared Drives.
• Unfinished uploads may expire after 24 hours.

Chat attachments have their own limits. See Chat attachment limits.

The largest file you can attach in a chat depends on the file type:

• PDF, Word and PowerPoint: 100 MB
• Images: 100 MB
• Excel and CSV: 40 MB
• Videos: 500 MB
• Audio: 100 MB
• ZIP, RAR and 7Z: 500 MB
• Text, code and configuration files: 8 MB

These limits apply to chat attachments. They can differ from the 4 GB Drive upload limit.

A Topic lets you start a discussion without creating a new group. Add whole groups at once instead of picking people one by one, or choose only the people you need. Each subject gets its own Topic, so updates and decisions stay in one place. Topics are archived automatically after 30 days.

Start a Topic whenever a piece of work needs its own discussion.

Quick way: In any chat, tap and hold a message to create a Topic quickly.

Include the client, project or site in the name, so the Topic is easy to find in search.

Add a whole group to a Topic in one step, instead of selecting each member. Everyone in the group joins the Topic.

Add people to a Topic as the work moves along, and remove people who no longer need to be involved.

Anyone in a Topic can add new members. Only the Topic admin can remove members.

Topic names can be up to 100 characters.

• A chat is a conversation with a person or a group. It stays until you delete it.
• A Topic starts a discussion without creating another group. You can add whole groups at once, or pick only the people you need. Topics are archived automatically after 30 days.
• Use chats for ongoing conversations. Use Topics for focused discussions that need people from different groups.